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Top ten ERP purchase criteria

People buy ERP systems all the time.  Well, OK, people buy ERP systems from time to time.  They learn a lot between experiences.  Hence, it’s interesting to note — in a study reputedly attributed to Big 4 accounting firm Deloitte & Touche who studied the responses of people who bought software systems – how experiences varied between inexperienced and experienced buyers.

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In their survey  , they sought input from folks who were first-time buyers of ERP systems, versus those tagged as “second-time” buyers.  I would take the latter simply to mean, more broadly, “experienced” buyers.  Asked to rank the importance of various key purchase factors, each group ranked their concerns as follows…

First- Time Buyers

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  1. Price of the software

  2. Ease of implementation

  3. Ease of use

  4. Ability to fit business

  5. Functionality

  6. Ability to work with existing hardware

  7. Growth potential

  8. Level of support provided by reseller

  9. Quality of documentation

  10. Developer’s track record of performance

Second- Time Buyers

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  1. Level of support provided by reseller

  2. Developer’s track record of performance

  3. Ability to Fit Business

  4. Growth potential

  5. Price of Software

  6. Quality of documentation

  7. Functionality

  8. Ease of Use

  9. Ease of implementation

  10. Ability to work with existing software

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